Frequently Asked Questions

Are you an embassy or a government agency?

No. We are an independent private guidance and assistance service. We are not affiliated with any government, we do not issue visas, and we cannot guarantee visa approval or appointment availability.

Do you provide visa consultancy or legal advice?

No. We do not provide visa consultancy, immigration consultancy, or legal services of any kind. If you want legal advice, we can connect you (one-time USD 15 connection fee) with an independent licensed immigration lawyer of your destination country, whom you engage and pay directly.

What exactly do I pay you for?

Only our assistance: form filling (online or at your location), document review, process guidance, appointment guidance, and — with your signed authorization — submitting or collecting documents on your behalf. Embassy fees, visa application center fees, and courier charges are always separate and paid by you directly to those parties.

Can you guarantee my visa or a specific appointment date?

No one can. Visa decisions and appointment availability are controlled entirely by the embassies and immigration authorities. Anyone promising a guaranteed visa is misleading you.

How do I track my case?

Your dashboard shows every step like parcel tracking — from "Enquiry received" to "Completed" — plus your documents, messages, and invoices.

Is my passport data safe?

Documents are stored encrypted, scanned for viruses, and accessible only through your authenticated account. See our Privacy Policy.

Can I get a refund?

Yes, per our Refund Policy — full refund before work begins, proportional after, and visit fees refundable with 24+ hours notice.