Refund Policy

Last updated: July 2026 · Draft pending legal review

VisaWise Global Partners — Last updated: {{date}}

Our fees cover our guidance and assistance services only. Embassy fees, visa fees, visa application center fees, courier charges, and other third-party charges are paid by you directly to those parties and are outside this policy — any refund of those is governed by the respective party's own rules.

1. Before work begins

If you cancel before our team has started work on your case (status still "Under Review" and no documents reviewed, forms drafted, or visit scheduled), you receive a full refund minus payment-processing costs.

2. After work has begun

If you cancel after work has started, we refund the unused portion based on work completed at the time of cancellation, as itemized in your case record (e.g., document review completed, form drafted). Minimum retained amount: [X]% of the service fee or [amount], whichever is higher.

3. On-site visits and submission/collection runs

• Cancellation more than [24] hours before the scheduled visit/run: visit/run fee fully refunded.
• Cancellation within [24] hours, or if our agent arrives and the visit cannot proceed for reasons on your side (absent, documents not ready): visit/run fee is non-refundable; the remaining service fee is treated under Section 2.
• If we cancel or fail to attend: full refund of the visit/run fee or free rescheduling, your choice.

4. What is not refundable

• Fees for services already fully delivered (e.g., a completed form, a completed document review, a completed submission run).
• Refusal of your visa, appointment unavailability, embassy delays, or any decision by an embassy/authority — these are outside our control and are explicitly not grounds for refund of work performed.
• Cases closed due to false or misleading information provided by the client.

5. Completed appointments assistance

Where our assistance results in an appointment being secured/confirmed, the related fee is considered earned in full even if you later cancel the appointment or your travel plans change.

6. How refunds are processed

Request a refund from your dashboard or by email to support@[domain] quoting your case reference. Approved refunds are returned to the original payment method within [7–14] business days. All refunds are recorded on your invoice history.

7. Disputes

If you disagree with a refund decision, reply within [30] days and a manager will review it. This policy does not limit any non-waivable rights you have under applicable consumer-protection law.